RETURNS AND REFUNDS
Do you want to return or make a complaint about an order? You can find the most common questions and answers here!
WHERE CAN I FIND INFORMATION ABOUT YOUR RETURN POLICY?
You find the return policy in the term & conditions.
CAN I RETURN MY ORDER?
You have the right to return your order within 28 days of delivery. You will get a full refund of your order but you will have to cover the cost of your return yourself. For details please visit Return Policy, in the general terms.
HOW DO I RETURN MY ORDER?
If you live in the EU:
First sent email with the reason why you like to return the order to firstname.lastname@example.org. You must return your order in 28 days of delivery.
Send the shipment to:
NutrID | Personalised Sport Nutrition
HOW AND WHEN WILL I GET MY MONEY BACK?
You will get a refund of your order within 14 days of when we receive your return. For details please visit return policy, in the general terms.
WHO DO I CONTACT FOR QUESTIONS REGARDING RETURNS?
Please e-mail your questions to email@example.com.
WHAT IF THERE IS SOMETHING WRONG WITH MY PRODUCT?
Send an e-mail to firstname.lastname@example.org and we will help you with your complaint.
WHERE CAN I FIND INFORMATION ABOUT COMPLAINTS IN YOUR GENERAL TERMS?
Look in our general terms.